Shipping policy

Likely to stock accessibility. We are keeping up with exact stock depends on our site however occasionally there might be a stock disparity and we can not satisfy every one of your things at season of procurement. In this case, we will satisfy the accessible items to you, and get in touch with you concerning whether you would like to anticipate restocking of the put in a raincheck for thing or then again on the off chance that you would like for us to handle a discount.

2. Shipping Costs

We offer free shipping across India. 

3. Returns

Goods once sold, will not be taken back under any circumstances.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 8 days.

4.2 Dispatch Time

Orders are usually dispatched within 1 - 2 business days of realization of the payment of order. However, in case of any shortage of stock, we may take a maximum of 15 days from the time of order to dispatch, else, we will refund the amount after 15 days.

Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once it is dispatched, customer will have to inform us to mark it as RTO and then we will re-ship it again to the customer's new address. Two times of actual shipping costy will be charged in this process.

 4.4 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 GST

GST has already been applied to the price of the goods as displayed on the website.

 8. Customer service

For all customer service enquiries, please email us at help@gootusolarin and we will help you on priority.